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Deputy Director of Operations

Company: Metro

Position Title: Deputy Director of Operations – Oregon Zoo

Deadline to apply: April 3, 2018 @ 5:00 pm, PDT

Salary: $125,081.00 – $181,379.00 annually


Owned and operated by Metro Regional Government, the Zoo has an annual attendance of over 1.5 million visitors and an annual budget of over $42 million. The Zoo is located along the MAX light rail line, just five minutes from downtown Portland. The Oregon Zoo is home to over 2000 animal specimens representing 220 species of amphibians, birds, fish, invertebrates and mammals. The Zoo, through its affiliate Oregon Zoo Foundation, maintains a membership base of over 44,000 active members and has one of the largest zoo volunteer programs in the country.

It’s an exciting time at the Zoo! The passage of a voter supported bond measure has allowed us to design and build new exhibits for elephants, primates, California condors and a new conservation education facility as well as the veterinary center and penguin filtration system. Construction on the final projects covered by the bond begins later this year and includes polar bear and rhino. The new master plan includes a strong focus on water and energy conservation and improved sustainability of all zoo operations.

Reporting to the Oregon Zoo Director, this position is a key leadership and management position with executive level authority at the Oregon Zoo. Working collaboratively with the Deputy Director of Living Collections and other zoo divisions, this position is responsible for overseeing the Zoo’s visitor services and revenue production functions as well as the sustainability and facilities maintenance departments.  This position will provide strategic vision in a team environment to ensure high quality visitor services and generate revenue that supports the overall mission of the Zoo.  This position directs the departmental planning and operations of the sustainability and facilities maintenance departments to establish and uphold a high level of green initiatives/practices and provide on-going up-keep and improvement of the physical campus.  In the absence of the Zoo Director, this position may temporarily serve as acting director.

At the Oregon Zoo, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Bachelor’s degree in business administration, management or a related field, and at least seven to ten years specialized experience managing the operations and administration of an AZA-accredited zoo, or attractions-based venue; or any combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. Travel, extensive hours and evening meetings may be required. Proven track record of generating increased revenue opportunities in areas such as concessions, catering, admissions, special events, and retail operations. Demonstrated experience in providing direction to multiple teams in order to support department and revenue goals. Proven track record of leading teams to achieve success in a revenue goal driven environment that includes dedication to excellent guest experiences. Demonstrated experience leading support operations such as food/beverage services, grounds, horticulture and facilities maintenance teams.  Demonstrated commitment to green living practices in a cultural institution or venue environment. Demonstrated experience in developing and leading safe work practices.

To apply: visit for the complete job announcement and a link to our online hiring center. Metro is an Equal Opportunity/Affirmative Action Employer.