Program Manager, Direct Response Fundraising

We hope you are inspired by what we do and are excited to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every ­one of the qualifications for the position.

POSITION SUMMARY:   
The Program Manager, Direct Response Fundraising supports the Academy’s donor-facing marketing strategy and Friends Circle (gifts of $1,500 – $25,000)—with a strong focus on digital channels. The position is primarily responsible for the production, project management, and execution of these programs. This person will also serve as a strategic partner and help to optimize donor-facing marketing channels under the direction of the Associate Director.

This is an excellent opportunity for someone who is looking to grow their career in one of the world’s leading and beloved environmental organizations. This role is part of the Development division and reports to the Associate Director of Direct Response Fundraising. This position works in close collaboration with the Marketing and Communications team to ensure online fundraising is incorporated into our engagement strategies.  Fundraising experience is not required, but preferred. Come join a team dedicated to the Academy’s mission, vision and values!

We are committed to ensuring diversity, equity, accessibility, and inclusion are intrinsic to Academy culture and operations, from recruitment and retention to science and advocacy. Explore Our Commitment to Racial Equity to learn about our intentional engagement of traditionally excluded groups in an effort to spark interest in or foster pathways to scientific careers.

POSITION DUTIES AND RESPONSIBILITIES:

Fundraising Campaign Production

• Manage email and direct mail production/implementation of direct response fundraising, Friends Circle, and HIVE (the Academy’s young philanthropists membership program) efforts; including, acquisition, renewal, and donor upgrade campaigns.
• Help brainstorm with the Associate Director to strategize/refine direct response and Friends Circle renewal/upgrade strategies and grow the Academy’s philanthropic revenue.
• Monitor the team production calendar; collaborating with marketing, social media, membership, and academy leaders to ensure campaigns are implemented by deadlines.
• Work closely with Associate Director, the development communications team, and outside consultants, to write effective donation-generating and stewardship copy
• Work closely with the Development Information Services team to track campaign performance and analyze success.
• Manage digital fundraising platform, Classy, and assist with restricted giving campaigns for specific Academy departments

Donor Stewardship / Management

• Acknowledge donations through daily phone calls and weekly acknowledgement letters
• Provide donor-facing support through phone calls, email communication and face-to-face interactions for benefit fulfilment and general inquiries
• Work with Guest Experience team to fulfill donor benefits and ensure that donor visitation experience is positive
• Provide as needed support to Donor Events
• Update donor records as needed

Other

• Follow all Academy safety regulations
• Other duties as assigned

MINIMUM QUALIFICATIONS

EXPERIENCE, SKILLS AND ABILITIES:

• At least 3 years of project management and marketing experience
• Strong customer service skills and comfortable interacting with donors/customers
• Demonstrated understanding of digital data, google analytics, email analytics
• Knowledge of CRMs, email marketing, and social media marketing tools
• Positive, flexible, and well-organized to thrive in a rapid environment and meet challenging deadlines
• A self-driven and reliable problem solver with a highly collaborative approach
• Ability to manage multiple tasks and projects
• Ability to work collegially in a team environment but also independently in an effective and productive manner
• Computer proficiency and ability to learn new software quickly
  • Microsoft Office Suite, including Word, Excel, and PowerPoint
  • G Suite (Google Apps) experience preferred
  • Demonstrated database experience, particularly with Tessitura, is a plus
• Demonstrated interest in science, biodiversity, and thriving human and natural communities preferred
• Demonstrated commitment to diversity, equity and inclusion and willingness to implement equity goals into day-to-day operations
• Able to maintain confidentiality

WORK ENVIRONMENT:

Reasonable accommodations will be made to enable individuals with disabilities who meet the job’s position responsibilities. While performing the duties of this job, the employee is frequently required to stand, sit, use a computer, and communicate on the phone, in person, and online meetings/calls. Must be able to perform repetitive motions 80% of the time.

APPLICATION DEADLINE: July 29, 2021 at 5:00 P.M. Applications will be reviewed on a rolling basis until the position is filled.

APPLICATION PROCESS:

Please upload a resume and complete the brief online application on our Careers site.

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, place of birth, national origin or ancestry, physical, mental or medical disability, height or weight, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.