Are You Plugged In?

Welcome to our digital news page! We're hoping this page will engage our members an keep them updated with committee and conference happenings, safety and sustainability tips and an opportunity to show off the hard work we are all doing. 

If you have content ideas or would like to contribute, reach out to Nikki.Dzialowy@NWTrek.org

This page was updated on 2/23/2026

2025 Conference Was a Success.. Let's  Make 2026 Even Better!

We're Headed to Cincinnati in 2026!

It looks like a plain white box, but if you click below a video should play 🙂

2026 Conference Planning

Call for Presentations

The AZFA Program & Education Committee is seeking presenters for this year’s conference hosted by the Cincinnati Zoo October 10th – 15th in Cincinnati, Ohio.

AZFA conferences typically have a mix of presentations, workshops, and panel discussions.  Our goal is to provide another diverse and engaging program in Cincinnati, with “tracks” covering various topics that our members encounter in the workplace.  These could include sustainability, professional development, safety and security, emergency planning and response, housekeeping, exhibit design and project management, accreditation, life support systems, and more.  The hands-on workshops are especially popular.

In order to offer the possible value for conference attendees, we need the help of AZFA’s greatest asset: our members!  If you’d like to present at the conference, teach a workshop, or host a roundtable—or if you have an idea or a speaker recommendation—please contact the AZFA Administrator.  Please respond by Friday, April 3, 2026 so we can finalize the agenda as soon as possible.

The participation and collaboration of our membership are what make the conference possible.  Thank you to everyone who volunteers their time and expertise, and to the facilities that support them, to help our program improve and grow each year.  See you in Cincinnati! 

Ramey Reads

Book Reviews by Fred Ramey

For anyone new to the idea of the Harvard Business Review, or “HBR” as you’ll often see them abbreviated, it’s primarily a management and leadership magazine that publishes articles about a wide variety of topics.  Where I most often find myself reading them, though later after many of these articles are grouped into books by specific topics. Each book will be divided into chapters and each of those chapters is a previously published article by a different writer.

Knowing that is the structure, you’ll likely find some articles easy reads and some more complex, some useful, and some you get part way through a skip when you’re picking up one of these books. It also means that there is bound to be something you can relate to and that you find valuable in them though.

This book, HBR Guide to Beating Burnout, is one that I think most people can relate to as something they’ve experienced and felt at some point in their life. Some of us are better at dealing with burnout than others. Some people have never experienced it, and to that I would offer congratulations, and encourage them to think about it still.

Once upon a time, I felt like I handled stress better than most people, and while that may be the case I eventually learned that I’m not immune to burnout. I’d been spoiled without realizing it for much of my career because I had a series of good bosses over the years. Bosses that would do things like walk into my office at 5pm on a Friday and tell me to shut off the computer right now and go home. For me, burnout hit about two years after I no longer had that. I found myself working sixty or seventy hours a week with no end in sight and eventually crashed.

What made my situation worse was perhaps that I’d never developed some tools to deal with that early in my career and when I finally hit a wall, I was well into my career and in a position of leadership. Because of that, I believe that even if you’re not feeling any effects of burnout, you should be actively monitoring it yourself and taking steps to ensure you’re taking care of yourself.

The HBR Guide to Beating Burnout is divided into four sections with between five and eight articles per section. Those sections are titled, “Protecting Yourself from Burnout,” “Bouncing Back from Burnout,” “Preventing Burnout on Your Team,” and “How Organizations Can Combat Burnout.”

By breaking it down into those sections it’s easier to go directly to what you need to address whether that is personal burnout and mental health, burnout you might be seeing in your team with a couple people, or a major issue within your whole organization that might indicate a larger problem with culture. This ability to quickly find information on it makes this a good book to keep on the shelf in your office.

The book itself is easy to read, but still capable of sparking some creative thoughts and getting you to look inward about the things in question and how you and your circle are dealing with burnout and the things that cause it.

One of the things I appreciate most about this book is that through the various writers and their topics they work their way around every angle of the issue whether that is looking at it from a personal perspective in Alice Boyes article “How to Get Through an Extremely Busy Time at Work,” or if you’re feeling like the issue is not you but the culture where you’re at in Eric Garton’s article titled "Employee Burnout Is a Leadership Problem.”

Most of these articles are relatively timeless in this book because even though some technology may change, whether you’re working late on a computer at home now or working late in the office thirty years ago, the symptoms long term are the same.

Fred Ramey is the Asset & Facilities Services Manager for Point Defiance Zoo & Aquarium and Northwest Trek Wildlife Park within Parks Tacoma. With over 23 years of leadership experience in both the military and government and over a decade in zoos and aquariums.

Welcome New Members!

Since 7/1/2025

Aaron Cox Maintenance Tech, Mesker Park Zoo

Andrew Judson Exhibits Specialist, Maryland Zoo

Brian Timm Manager of Facilities Design and Construction, OPPD

Caitlin O'Donnell Exhibits Specialist, Maryland Zoo

Carter Carter Director Environmental Sustainable Operations, Woodland Park Zoo

Ceara Caffrey Sustainability Coord, Tennessee Aquarium

Chris Brown Director of Construction, Columbus Zoo and Aquarium

Clayton Anders Building / Equipment Maintenance Manager, Dallas Zoo Management

Cory Galego Custodial Manager, Oregon Zoo

Daniel Fowler Maintenance Tech I, Tennessee Aquarium

David Leathers Special Exhibits Manager, Topeka Zoo & Conservation Center

Eli Rieck , Point Defiance Zoo & Aquarium

Gregg Morris Maintenance Tech, Mesker Park Zoo

Guy Anderson Maintenance & Facilities Manager, Black Pine Animal Sanctuary

Jaeden Brasidio Building Maintenance, Buttonwood Park Zoo

Jennifer Dixon Facilities Worker, Elmwood Park Zoo

Jess Phillips Animal Facilities Director, Maryland Zoo

John Threlkeld Director of Life Support, Denver Zoo

Jon Spann Manager, The Bespoke Renewal DBA Sydney Flooring Solutions

Jonathan Hausmann Maintenance Tech, Mesker Park Zoo

Katy Runnells Life Support Operator and Water Quality Technician, Reid Park Zoo

Luke Robinson Maintenance Worker, Topeka Zoo & Conservation Center

Margaret Innes General Curator, Maryland Zoo

Matt Schindler Principal Architect, WDM Architects

Nathaniel Kessler Horticulture Technician, Topeka Zoo & Conservation Center

Reggie Eastwood Lead Maintenance Tech, Mesker Park Zoo

Seth Jones , Point Defiance Zoo & Aquarium

Travis Sodon , Point Defiance Zoo & Aquarium

Tristen Williams Maintenance Technician, Great Plains Zoo

Trystan Stanga Maintenance Tech II, Great Plains Zoo

2025 Conference Presentations Here!

There is a link below to review some of the presentations from the 2025 Conference. We have not received all of them from the presenters. If you're looking for a specific one, let Nikki or Sam know and we can try to reach out to them and acquire it. These are set to not be downloaded. If you would like to download a copy, please contact Nikki or Sam and we will connect you with the instructor to confirm it's good to download. 

We re evaluating the costs of recording the sessions in 2026. Is this something folks would be interested in? 

Committee Sign Ups!

Get Involved: Join an AZFA Committee in 2026!

Did you know AZFA is 100% volunteer-run? That’s right—everyone behind the scenes is just like you: working in zoos and aquariums, juggling projects, and still finding time to help this amazing organization grow.

We’re always looking for passionate, creative, and slightly zoo-weary folks to join our committees. If you’ve ever had an idea for how to make the conference better, raise more funds, recruit more members, or just want to be more involved—this is your moment.

Even just a little time each month can make a big difference. Plus, it’s a great way to connect with others, share ideas, and help shape the future of AZFA.

I’ll be sending out committee meeting invites in January, and I’d love to see your name on that list! Here’s what you can sign up for:

  • Membership Committee â€“ Help recruit and retain members. Bring your charm!
  • Conservation Committee â€“ Review Clark Waldram Grant applications and help fundraise for the Clark Waldram Fund.
  • Conference Planning Committee â€“ Plan sessions, pick food, recruit vendors, and make the magic happen.
  • Professional Relations Committee â€“ Help grow our vendor base and build lasting partnerships.
  • Publications & Website Committee â€“ Assist with The Outlet and keep our website fresh and functional.
  • Honors & Awards Committee â€“ Promote awards, review nominations, and make sure our rockstars get recognized.

If any of these sound like your jam—or even if you’re just curious—reach out! We’d love to have you on board.

Let’s make 2026 our best year yet—together.

Contact Nikki at Nikki.Dzialowy@NWTrek.org if you'd like to join a committee. 

2025 HONORS and Awards

Presidents Honor Award – 2025 Recipient: Dan Smith and Hogle Zoo

The Presidents Honor Award recognizes individuals or teams who exemplify AZFA’s mission through outstanding contributions in conservation, sustainability, animal welfare, and excellence in facilities. This year, we are proud to honor Dan Smith and the Hogle Zoo team, whose dedication and excellence truly set a new standard.

In 2025, Hogle Zoo achieved a remarkable milestone—earning a perfect AZA accreditation inspection, one of only ten zoos ever to do so. This rare accomplishment reflects their unwavering commitment to animal welfare, sustainability, and operational excellence. Their facilities stood out with zero major or minor concerns, showcasing the depth of their preparation and passion.

Beyond accreditation, Hogle Zoo also went above and beyond in hosting this year’s AZFA conference, demonstrating their mission-driven spirit and collaborative leadership. Congratulations to Dan and the entire Hogle Zoo team for this well-deserved recognition!

Conservation Honor Award – 2025 Recipient: Mallory Geresy

The Conservation Honor Award celebrates individuals who embody what it means to be part of a conservation-driven organization—those who make intentional choices and take meaningful actions to support sustainability and environmental stewardship.

This year’s honoree, Mallory Geresy, is a true rock star in the world of sustainability. Mal is a driving force behind waste and utility initiatives at her zoo, playing a key role in the journey toward zero waste—including the successful execution of zero waste events, a major achievement for any institution.

Her impact doesn’t stop there. Mal dives deep into utility data, translating it into actionable insights that have led to significant savings and improvements across the facilities team. Her ability to make complex information accessible and useful has pushed her team to new heights.

Whether she’s supporting conservation efforts, implementing green policies, or simply being a positive and genuine presence on the team, Mal exemplifies what it means to be mission-driven. Her dedication, creativity, and collaborative spirit make her an invaluable asset—and a truly deserving recipient of this year’s Conservation Honor Award.

Safety Honor 2025 Recipient: Erin McNally

Safety Honor Recipient: Erin McNally

We are proud to recognize Erin McNally as this year’s Safety Honor Recipient. Erin has dedicated over 16 years to the zoological industry as a Credentialed Veterinary Technician, with a deep commitment to both human and animal safety. In 2019, she transitioned from a traditional zoo role to serve as a Relief Veterinary Technician through Wildlife Aquatic Zoo Relief, supporting facilities across the country.

Erin is a passionate advocate for safer practices in animal care, particularly through her promotion of the Two-key/Two-lock system for working with potentially dangerous animals. She currently serves as Chair of the ZAA Safety & Security Committee and has been a trusted advisor to the AZA Safety Committee for the past seven years. Erin also plays a critical role in emergency preparedness as the Zoo Liaison and Instructor for Tactical Firearms Academy’s zoological emergency response training.

In addition, Erin is the Director of Crisis Response for GRAZE (Growing Resiliency for Aquarium and Zoo Employees), where she helps strengthen the industry through training, support services, and crisis response.

Erin exemplifies what it means to lead a culture of safety—through advocacy, education, and action. Congratulations, Erin, and thank you for your unwavering dedication to keeping our teams and animals safe.

The Highest Rated Session Award – 2025 Recipient: Amber Acord

🎉 Congratulations to Amber Acord! đźŽ‰

We’re thrilled to announce that Amber Acord has been recognized with the Highest Rated Session Award at the 2025 AZFA Conference! Her outstanding presentation, "Safety Talks & Drills for Facilities Teams," resonated deeply with attendees and earned top marks for its relevance, practicality, and innovation.

Amber’s session addressed a critical gap in traditional safety drills by focusing on emergency preparedness tailored specifically for facilities teams. She shared actionable strategies and drill ideas covering scenarios such as chainsaw accidents, fall rescues from elevated areas, phase loss events, and maintenance shop emergencies. Her insights empower facilities professionals to take a more active role in safety planning and response.

Please join us in celebrating Amber’s achievement and her continued dedication to safety and excellence in facilities management!

Virtual Sessions!

We’re planning  virtual meeting sessions and want to hear from you! Do you have a topic, trend, or innovative idea that would benefit our community? Whether it’s best practices, emerging technologies, or creative solutions, we welcome your input.

Submit your session ideas or volunteer to present by reaching out to Nikki Dzialowy via email at Nikki.Dzialowy@NWTrek.org. Let’s collaborate to make these sessions informative and inspiring!

Let’s Make The Outlet Work for You

The Outlet has so much potential to connect and engage our AZFA members—but we’re just scratching the surface. Our website is packed with features, including forums and member tools, that many folks haven’t explored yet.

During the conference, I heard a lot of great conversations about the daily challenges we all face. That’s exactly the kind of dialogue we can continue online. I encourage you to jump into the Forums, or even reach out via email. If you're not sure who to contact, I’m happy to help connect you with others who might be facing similar issues.

Got a topic you’re passionate about? Share it! Submit an article to The Outlet. For every article we publish, you’ll earn $5 toward AZFA membership or conference registration. It’s a small thank-you for helping build our community and share knowledge.

Let’s keep the conversation going—online and off.

Thank You to our vendors for their continued support!!

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