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Director of Facilities Management

As part of our commitment to health and safety, Denver Zoo employees must be fully
vaccinated against COVID-19. All persons offered a position will be required to
provide valid proof of vaccination prior to starting employment.

Denver Zoo is a leader in animal care, wildlife conservation and education. We are
passionate about our commitment to excellence in support of our mission of Inspiring
Communities to Save Wildlife for Future Generations.

Denver Zoo honors our animals, staff, and guests by conducting ourselves at the highest
level of integrity through our Core Actions — Inspire Awe: Safety, Care, Connect and by
embracing our Core Values of: Welcoming, United, Transformative, Curious Courageous in
all that we do.

The Facilities Management Team is a diverse group of individuals and shops with a broad
range of talents. The team works collaboratively to provide exceptional care, growth,
customer service and vision for all of the Zoo’s physical facilities, infrastructure and grounds,
while exceeding the expectations of our internal customers and our zoo guests.

Director of Facilities Management position advances Denver Zoo’s mission and goals
through the management and oversight of campus wide facilities and infrastructure
preventative maintenance and repair of 80-acre zoo campus, including maintenance and
operations of zoo train, fleet, electrical, painting, carpentry, welding, life support systems
(LSS) for aquatic animals and exhibit environments; HVAC, building controls, grounds, trash,
pathways, snow removal and supports Operations Division in delivery of exceptional guest
experience. This position is supported by seven managers and 27 full-time support staff, and
works collaboratively with the other Directors in the Operations Division and other zoo
divisions to ensure resources are properly allocated to meet needs of the organization’s
facilities and infrastructure.

Our staff is a dedicated and diverse group of individuals committed to providing quality
care to our animals while creating moments of awe for guests. If you are a like-minded
individual and thrive in a dynamic, fast paced and innovative culture, Denver Zoo is the
place for you!

Essential Duties and Responsibilities
Team Leadership
• In partnership with Senior Director for Campus Management and Sustainability, provide
strategic leadership for Facilities Management Team. Overseeing the alignment of
department goals with the zoo’s vision, mission and strategic priorities.
• Prepares short-and long-range goals for the Facilities Management Team, including
oversight to ensure goal achievement and appropriate stakeholder engagement and
communication; develops appropriate guidelines to carry out policies, and explains the
purpose behind policies and programs
• Establishes relationships with and coaches’ employees on performance and development;
provides performance evaluations and establishes annual goals for employees;
recommends appropriate sustainable practices and technology solutions to further effective
and efficient operations.
• Promotes a collaborative learning environment. Develops and champions programs that
encourage employee growth and accountability.
• Optimizes the use of resources (staff, processes and technologies) to perform work;
cultivates skills and talents in the workforce; provides ongoing training opportunities;
recruits, leads and directs supervisory, professional, technical and trade positions
• Coordinates and collaborates with other zoo divisions and external stakeholders to ensure
efficient and effective operations.

Facilities Management
• Develop and direct, with the Facilities Management Team strategies and standards to
ensure efficiency and effectiveness of facilities management work flow (i.e. repair,
preventative, predictive and emergency work). Incorporating processes to support continual
evaluation of the strategies and standard, working to identifying improvements that ensure
alignment to Denver Zoo’s commitments to workplace safety, animal well-being, guest
experience and sustainability.
• Develop, manage and evaluate a long-range facilities strategic plan for zoo’s deferred
maintenance (i.e Roadmap for Reliability). Plan should include development of strategies
that effectively maintains an accurate deferred maintenance list; integrating data from
facilities condition assessment, evaluate program for gaps, and develop action plan for
obtaining additional infrastructure and facility data. Implementation of facilities strategic
plan should effectively integrate evaluation of risk, life cycle costs, sustainability and
resilience, and identify funding mechanisms for implementation.
• Develop and direct Grounds team through the Grounds Manager, the trash pick-up,
compost, recycling, and trash removal programs; pathway, turf and general grounds
maintenance; and effective management of snow removal response that is proactively
managed, implemented and staffed appropriately.
• Develop and manage annual submission for City and County Denver Capital Improvement
Funding (CIP Funding), or other funding requests to City and County of Denver, work with
zoo leadership to identify priorities and approaches for project implementation and on-site
• Develop in collaboration with Director of Business and Procurement Services, the Facilities
Management procurement and contract administration policies and guidelines to ensure
compliance with zoo requirements.
• Responsible for development and oversight of the annual budget for Facilities
Management. Monitors financial activity to ensure that expenses are within budget limits
and fiscal practices are followed. Provides budget reports, as necessary to department
senior leadership to evaluate program effectiveness in meeting that organization’s strategic
goals and targets.
• Direct the development and implementation of communication strategies that: improve
customer service, build awareness of campus facilities risk and opportunities, improve flow
of information between departments and customers, and report effectiveness of programs.
Communication should be developed for various zoo audiences, including top
management, department leadership, staff and relevant external parties.
• Work collaboratively with Development Department to identify grant or donor funding that
will support implementation of campus operations and maintenance related projects.
• Professionally represent the department throughout the zoo and provides excellent
customer service to internal and external customers.
• Serves as Denver Zoo’s primary liaison for federal, state, and local agencies responsible for
oversight of facilities management requirements. Specifically serve as primary liaison with
City and County of Denver’s General Services, Permit and Licensing and other facility related
departments and programs.

• Support utilization of the Just Culture philosophy to conduct a review of events
(performance, safety, behavior, etc.) to better understand the risk, behavioral choices and
any system shaping factors. This program balances individual and system accountability in
support of safety and zoo values.
• Set priorities in alignment with Inspire Awe:
○ Safety first, always
○ Care demonstrated through exceptional guest service
○ Connect with each guest utilizing ROADMAP’s guest engagement strategies and
program development process.
○ Demonstrate a commitment to Denver Zoo’s Safety & Sustainability Policies by
adhering to all environmental, safety, & health regulations, procedures, and goals.
○ Promote and champions organizational values of: Welcoming, United, Curious,
Courageous and Transformative in all interactions with staff, guest, volunteers, and
external parties.

Other Responsibilities and Duties
• Help respond to emergency calls after hours or on weekends. Supports coordination of
emergency repairs that arise outside of normal working hours.
• Recommend appropriate new technology solutions to further operational improvements
• Participate in activities of related professional organizations to update knowledge of
facilities maintenance, procurement and operations.
• Serve as member of AZFA.
• Skilled and knowledgeable in staff development, team building, supervision, performance
evaluation and training for all employee levels.
• Ability to lead a division whose staff has a thorough knowledge of facility management
practices, utility maintenance, grounds maintenance, capital project management, and skills
used in facility maintenance.
• Ability and experience in strategic planning and prioritization, developing goals and
objectives to successfully lead a major department or work unit(s).
• Experience with preventive maintenance strategies, tactics and supporting systems.
• Experience and knowledge of sustainable and green practices (e.g., energy efficiency, water
conservation, sustainable storm water management, less toxic procurement methods and
habitat-friendly development practices)
• Knowledge of computerized maintenance management software to manage and support
facilities work (or equivalent).
• Ability to develop, implement and monitor operating and capital budgets.
• Proven ability, knowledge and experience in complex project management and
• Knowledge and ability to create safe work practices and ensure safety programs are current
with regulation and industry practices.
• Broad mindset and demonstrated effective listening and comprehensive, goal-oriented
problem-solving skills to identify opportunities, break down complex issues, and offer
• Strong customer service and interpersonal skills.
• Strong computer aptitude. Experience in Microsoft Office including Excel.
• Strong organizational, written and verbal communication skills.
• Must possess and demonstrate a high level of professionalism, and ability to collaborate
with contractors, staff and other zoo stakeholders.
• Ability to support development of an accepting and inclusive work environment, supportive
of variety of personalities, skills and attributes.

Technical / Professional Requirements & Qualifications
• Bachelor’s degree with an emphasis in business, operations, facilities management,
construction management, project management or related discipline of study.
• 5+ year of leadership experience in facilities and infrastructure management at a multi-unit
facility or campus environment.

Position Conditions
• Ability to pass a physical examination, background check and pre-employment drug and
alcohol screen.
• Clear driving record.
• Ability to lift up to 50 lbs.

Range for this position is $6,910 – $8,638 (monthly).

This is a full-time position with excellent benefits including medical, dental and vision
benefits; life insurance; short term and long-term disability; 403(b) retirement plan; and
vacation and sick leave.

Application Process and Timelines
Open until filled. Review of applications will begin immediately. Denver Zoo reserves the
right to close the position prior to this date.

As part of our commitment to health and safety, Denver Zoo employees must be fully
vaccinated against COVID-19. All persons offered a position will be required to provide valid
proof of vaccination prior to starting employment. Exemptions based on approved medical
reasons or sincerely held religious beliefs will be considered. We do ask for employees to
upload their vaccination card into our HRIS for documentation. This information is kept

Black, Indigenous, and People of Color (BIPOC) and others who identify as nonwhite, people
with disabilities, members of the LGBTQIA+ community, and those with lived experience
with racism and/or misogynoir are encouraged to apply for this role.

Denver Zoo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status or any other characteristic protected by law.