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Facilities Maintenance Manager


The Oregon Zoo is looking for a Facilities Maintenance Manger to thrive in a unique environment, with multiple buildings and outdoor areas as well as complex technical systems. Some of the buildings include classrooms, offices, animal habitats and a world class Veterinary Hospital. It takes an adept and experienced facilities manager with expert-level technical skills to support and supervise these unique facilities and our expert team. If you like working  in a dynamic, fast-paced environment where every day brings new challenges and opportunities to learn and excel? If this sounds like you, come join our team!

This position will provide oversight of facility and infrastructure maintenance, of the 64-acre Oregon Zoo campus. Specific areas of emphasis include the supervision of facilities maintenance and repair, including both public-access and non-public-access animal exhibit areas; infrastructure; preventative maintenance systems; emergency repairs; renovation projects; and safety aspects of all work performed by the division. Additional responsibilities include assistance in the preparation and monitoring of annual budgets; contract administration; and developing short and long-range plans as well as goals and objectives for infrastructure and facilities maintenance. The person in this position will also be a contributor in design teams for capital improvements; including capital and repair projects relating to fleet, equipment replacement and renovation of facilities.

As Facilities Maintenance Manager, you will spend approximately half your time in the field supervising 8 to 12 staff, including an electrician, general maintenance personnel, an automotive specialist, train operators and three maintenance leads. The other half of your time will be spent performing office and administrative functions and responsibilities. Supervision of this area requires a proactive, motivated individual with experience managing people and projects in a large dynamic campus environment.

An employee in this position must be able to perform all of the essential job duties listed below with or without reasonable accommodation; however, this list is not intended to include all of the specific areas which an employee in this position may be expected to perform.

  • Prepares short- and long-range goals for the facilities maintenance area, including oversight of the execution and supervision of those goals.
  • Administers and provides tracking, reporting on progress and oversight functions for the Zoo’s maintenance work order system.
  • Provides assistance and expertise in areas of building system infrastructure, capital project coordination and preventive maintenance programs.
  • Maintains the facility infrastructure throughout the zoo in visitor, staff and animal areas to standards that equal and exceed industry standards and regulations.
  • Manages, supervises and directs lead workers, technical and trade positions, with responsibility for selection of new employees and performance management.
  • Controls and supervises the care, use, repair and replacement of all tools, vehicles, maintenance supplies and in house construction materials.
  • Effectively organizes and oversees the maintenance crew daily work activities in order to optimize productivity, team work and results. Meets with project teams to discuss project issues and recommends appropriate course of action. Ensures priority needs are addressed and that projects and program areas meet schedules and budgets.
  • Performs annual performance evaluation responsibilities, including written evaluation of staff, collecting and compiling employee self-evaluations and stakeholder feedback, and goal setting for employees.
  • Participates in the preparation and administration of the Facilities maintenance budget based on resource availability and requirements, and program goals and objectives. Prepares required reports or information in a timely manner as requested.
  • Develops and supervises on-going skills training program and encourages staff to take advantage of these opportunities as available.
  • Participates in formulation and evaluation of policies and strategic direction for the maintenance area as related to the Facilities Division; assures that Metro’s goals for sustainable operations and fiscal management are met.
  • Develops appropriate guidelines to carry out policies, and explains the purpose behind policies and programs.
  • Includes staff and stakeholders when developing strategic and contingency plans. Develops and implements quality standards; evaluates processes and procedures to ensure maximum efficiency and effectiveness of sustainable operations.
  • Administers the zoo’s Facilities Permit Program with the City of Portland.

Knowledge skills and abilities

  • Knowledge of facility maintenance and management practices, utility maintenance, skills utilized in facility maintenance, and all local building codes, and other applicable laws and regulations.
  • Proven track record of expertise in areas of facility infrastructure maintenance and use of computerized content management systems (CMMS).
  • Knowledge of applicable regulations that affect the facility (USDA, AZA, City and State codes etc.)
  • Knowledge of project management and coordination, including contract negotiation. Knowledge of principles and practices of record keeping and administration.
  • Knowledge of effective management, including team building, personnel supervision, training and performance evaluation.
  • Knowledge of customer service and public responsibility in operation of public facilities. Knowledge of safe work practices.
  • Ability to develop, implement and monitor division budget.
  • Ability to negotiate with contractors, staff and other zoo divisions. Ability to understand and support concepts of collective bargaining. Ability to communicate clearly and concisely, both orally and in writing. Ability to perform basic and advanced math.
  • Ability to provide planning, leadership and technical oversight in developing goals and objectives for assigned area.
  • Ability to organize and analyze information for preparation of clear and concise reports. Ability to maintain safety programs stays current with regulation and industry practices, and conduct training.
  • Ability to continuously seek ways to improve efficiencies and service to the public. Ability to embrace change and innovation when appropriate.
  • Ability to strategically weigh risks and benefits of actions, prior to taking action.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Metro is committed to ensuring the health and safety for our employees and our community. As a part of this commitment, Metro has implemented a vaccine requirement policy for employees, paid and unpaid interns and volunteers. Proof of full COVID-19 vaccination is considered a minimum qualification requirement for Metro job applicants and this proof will be requested during the hiring process. View: Metro COVID-19 Vaccination policy (Download PDF reader) (Download PDF reader) If you require an accommodation under this policy for a medical condition or disability, or sincerely held religious belief, please email

If terminated for cause, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.


  • Advanced knowledge and training, which can be evidenced by a college degree with an emphasis in facilities maintenance or management, AND
  • Four years of directly related experience, AND
  • Three years of experience in maintenance supervision including experience managing in an environment with multiple facilities and grounds accessible by the public; OR
  • Any combination of experience and education that provides the applicant with the desired skills, knowledge and ability required to perform the job.
  • Required 
    • Valid driver’s license (includes a driver’s license check at time of hire if selected)

Preferred Qualifications:  
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

  • Five years’ experience in maintenance supervision including experience managing in an environment with multiple facilities and grounds accessible by the public

Work location: This position will primarily work at the Oregon Zoo on-site. Due to the nature of the work there is no option for teleworking. 

Working conditions: Requires outside work with exposure to weather extremes, indirect exposure to exotic animals, direct exposure to the public, and areas that may be under construction. Employees may encounter hazardous situations, equipment and conditions found in such environments. Travel, evening meetings and work over 40 hours per week may be required.

Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
(1) Complete the electronic application; and 
(2) Answer the supplemental questions.

Metro organizes its positions into classifications. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. This position falls under the Service Supervisor IV (Download PDF reader) classification (click to read the full classification). The base salary target for this recruitment would bring in candidates at a salary between $84,821.00 to $111,543.00 annually.Additional Information

Hello, we’re Metro: Across greater Portland in 24 cities and three counties, there’s one local government that brings us all together. Led by an elected council, Metro helps Oregonians shape the future and provides services that make life better today. Metro’s work spans parks and nature, land and transportation, garbage and recycling, and arts and events. We help make greater Portland a great place to call home.

Additional Information Related to COVID-19: The health and safety of our employees and community is a top priority for Metro. Employees will be required to follow all Metro COVID-related policies and procedures, which may meet or exceed guidelines set forth by the CDC, Oregon Health Authority, and other federal, state and local jurisdictions. Learn more at

Diversity and Inclusion:  At Metro, we strive to hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Equal employment opportunity:  All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.

Public Employees Retirement System (PERS): Metro pays the employee and employer portion of the PERS contribution.

Veterans’ Preference: Under Oregon Law, qualified veterans may be eligible for veterans’ preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans’ preference for this job, please provide qualifying documents as instructed during the application process.