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Facilities Maintenance Operations Manager

The Facilities Maintenance Operations Manager will perform varying and complex responsibilities in a high-visibility, fast-paced environment to ensure the accomplishment of the Zoos overall mission. As a key leader in the Facilities Department, this person schedules, assigns, reviews, and supervises the work of all employees in Facilities Operations representing a variety of work skills necessary for the maintenance and repair of the Zoos facilities, buildings, grounds, and fleet; participates in the design, review, and planning of construction and remodeling projects: and performs related work as required. This position requires an individual who works with considerable independence and initiative as an operations maintenance manager; exercising sound judgement in managing the processes and systems related to the daily maintenance operations of assigned departments. This position reports to the Facilities Operations Director.

Duties and Responsibilities (include but not limited to):

  • Plans, organizes, controls, coordinates, and directs all the daily activities of Building and Grounds Maintenance, Fleet and Maintenance Shop Supervision, and Waste Collection and Removal.
  • Is the primary contact to make sure that all the aforementioned areas of assignment are appropriately staffed and function according to the needs of the zoo.
  • Attain working knowledge of the computerized maintenance management system (CMMS) and train necessary staff members in its use.
  • Ensure that proper safety guidelines are followed.
  • Responsible for training staff with the assistance of full-time supervisor.
  • Monitors and reviews the department scheduling, workload and daily efficiencies and uses this to evaluate and review employee performance.
  • Ability to address performance deficiencies using effective coaching and counseling techniques.
  • Prepare budget recommendations for maintaining and updating facilities
  • Assists the Director in strategic planning for the Facilities department.
  • This position will assume the duties of the Facilities Director in their absence when assigned.

Qualifications, Knowledge, Skills, and Abilities:

  • Bachelor of Science/Associate of Science degree in Facilities Management, Construction Management, or a related field. Relevant experience may substitute for the degree requirement on a year-for-year basis.
  • Five years progressively responsible, professional facilities and/or construction experience, including two years of large campus experience.
  • Experience in Lean Facility Management principles preferred.
  • Preventive maintenance principles and practices.
  • Continuous Quality Improvement Principles.
  • Ability to work with Microsoft Office software.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Ability to work well in a team environment with all staff, peers, and superiors. Must be able to supervise and motivate all staff. Should be a creative, flexible, and innovative team player.
  • Must have good judgment with the ability to make timely and sound decisions.
  • A process thinker utilizing industry best practices.
  • Excellent customer service and interpersonal skills. Excellent written and verbal communication skills.
  • Strong ability to work through constantly changing priorities with enthusiasm.

Candidates might be (depending on position) required to pass a pre-employment background check, drug test, negative skin tuberculosis test, and possess a valid driver’s license with a good history.

Working Conditions and Physical Effort:

  • Will sometimes work extended/odd hours including weekends, holidays and some night programs.
  • Must be able to travel long distances across the zoo.
  • Work is performed in both an office and outdoor environment, with frequent interruptions and irregularities in the work schedule.
  • May be exposed to extreme temperatures, close quarter situations, high and precarious places, moving mechanical parts, and vibrations.
  • Must be able to stand, sit, kneel, bend, twist, reach above head and climb.
  • Will lift, push, pull, and/or move up to 25 pounds and occasionally up to 50 pounds using safe and proper lifting methods.


The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Omaha’s Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.