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Zoo Ranger (Full-Time)

General Purpose

This position is responsible for providing a visible and positive presence to Zoo guests to promote safety, adherence to zoo rules, and a fun, engaging experience. Our comprehensive compensation package includes Medical/Dental/Vision, Employee Assistance Program, 401k, 10 Paid Holidays, Paid Sick and Paid Vacation time on an accrued basis. The minimum pay for this position is $18.66/hr. Offers will be based on the successful candidate’s experience.

Essential Functions

  • Walks throughout the assigned area(s) to maintain a visible presence in the Zoo for guests. Greets guests in a friendly, professional manner and demonstrates an approachable, service-focused demeanor.
  • Conduct daily perimeter check of Zoo grounds to ensure there are no breaches to the fence.
  • Provides information to Zoo guests concerning exhibits and services, basic educational details of the animal collection, and other aspects of Zoo operations.
  • Monitors guest activity and addresses violations of Zoo rules in a professional manner. Requests assistance from Safety and Security management for incidents requiring additional attention.
  • Maintains awareness of guest accidents or injuries and provides prompt assistance, including basic first aid as certified, when needed. Alerts Safety and Security management of incidents requiring additional attention or treatment.
  • Responds to emergencies fully equipped with First Aid supplies. Providing calm, professional assistance to guests and staff and facilitating support from Fire and Police personnel.
  • Assists in reuniting lost and found children with parents or guardians.
  • Gathers facts surrounding safety and security occurrences and prepares reports of incidents promptly.
  • Provides crowd control as needed during peak attendance periods and special events.
  • Opens secures and activates all building alarms in accordance with Zoo procedures.
  • Provides escorts and equipment for animal transport, and some zoo deliveries
  • Conducts evening security check of the parking area outside the Zoo perimeter to ensure all cars have exited the park. Once the park is clear, ensure both Olive and Belmont gates are secured.
  • Conduct nightly security checks of Storyland and Playland areas. Make appropriate notifications if discrepancies are observed.
  • Completes other duties as assigned.

Qualifications/Basic Job Requirements:

  • High School diploma or equivalent GED
  • Minimum one year related experience in a security or customer service environment.
  • Strong verbal English communications skills required both oral and written. Bilingual (Spanish or Hmong) communication skills a plus.
  • Ability to deal calmly and authoritatively with the public and to work under considerable pressure in crowds and with difficult members of the public.
  • Basic Life Support, AED, CPR, First Aid, O2 every 2 years.
  • Valid California drivers license and a clean driving record, preferred.
  • Ability to work evenings, graves, overnight, weekdays, weekends, and holidays.
  • Must be able to register as a proprietary private security officer with the California Bureau of Security and Investigative Services within 6 months. (BSIS)

Physical Requirements

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

  • This position requires the employee to stand and walk continuously throughout the shift, approximately 5-6 miles daily. The employee may be required to bend, stoop, or crouch to assist Zoo guests.
  • The employee is regularly required to lift and/or carry up to 10 pounds, and occasionally up to 25 pounds.
  • Visual acuity to read printed instructions and safety information, and to assess animal and guest activity at close range and at a distance.
  • Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction.

Work Environment

  • The position primarily functions outdoors, with exposure to heat, cold, insects, poor air quality, and inclement weather.
  • The position works in close proximity to Zoo animals.
  • Occasional local travel may be required.